PRIVACY POLICY

1. Purpose of Information Collection

Our website may collect certain personal information from customers when using booking services, including:

• Full name
• Phone number
• Email address
• Booking information
• Other necessary information for booking purposes

This information is used to:

• Confirm and process customer booking requests
• Contact customers when necessary
• Support customers during service usage
• Provide information related to services or promotional programs

2. Scope of Information Usage

Customer personal information is only used internally by the hotel for the following purposes:

• Booking management
• Booking confirmation contact
• Customer care support
• Service quality improvement

We do not share, sell, or exchange customer personal information to third parties, except when required by law enforcement agencies or with customer consent.

3. Information Security

We are committed to protecting customer personal information with appropriate security measures to prevent unauthorized access, loss, or misuse of information.

Only departments related to service provision are allowed to access customer information.

4. Information Storage Period

Customer personal information will be stored in our system for the time necessary to provide services and customer care.

5. Customer Rights

Customers have the right to:

• Request to review their personal information
• Request correction of inaccurate information
• Request deletion of personal information in appropriate cases

Requests can be sent to the hotel's support department for processing.